Refund policy

RETURN AND REFUND POLICY

WHYELUME products are made to order. Production begins after your order is placed.

RETURN WINDOW

You may request a return or refund within 30 days after your order is delivered.

For misprinted, damaged, or defective items, or for packages confirmed lost in transit, please submit your claim within 7 days of delivery so we can investigate and resolve it quickly.

Requesting a return does not automatically mean it has been approved. Your item must meet the conditions below.

CONDITIONS FOR RETURN

Unless the item is defective or incorrectly produced, returned items must be:

Unused Unworn Unwashed In original condition, with tags and original packaging Accompanied by a receipt or proof of purchase

We cannot accept items that have been worn, washed, stained, altered after delivery, or damaged through misuse.

HOW TO START A RETURN

Contact us at whyelume@gmail.com within 30 days of receiving your order.

Include your name, order number, the item you wish to return, and the reason for your request. Please include clear photographs if the item is damaged, defective, or incorrect.

We aim to review and process requests within 7 business days.

If your return is approved, we will provide the correct return address along with instructions explaining how and where to send your item. Items sent back to us without first requesting a return will not be accepted.

RETURN SHIPPING

Customers are responsible for return shipping costs. We are unable to offer freight-to-collect return services.

If your item arrived damaged, defective, or incorrect, contact us before returning anything and we will make it right at no cost to you.

DAMAGES AND ISSUES

Please inspect your order as soon as it arrives. If your item is defective, damaged, or you received the wrong item, contact us at whyelume@gmail.com within 7 days of delivery so we can evaluate the issue and make it right.

Include your order number and clear photographs showing the item, the packaging, and the problem.

NON-RETURNABLE ITEMS

The following are not eligible for return or refund unless there is a manufacturing defect or fulfillment error:

Tights, underwear, pajamas, swimsuits, socks, and masks, for hygiene reasons Custom, personalized, or special order items Sample items Items deliberately damaged after delivery Items returned beyond the 30 day return window Items produced correctly as ordered but later deemed unwanted Orders delayed or misdelivered because of incorrect shipping information provided at checkout, including an incorrect address or phone number Gift cards

Please get in touch if you have questions about a specific item.

ORDER CANCELLATION

Orders can be canceled and fully refunded only while they are still in review, before production begins.

If you need to cancel, contact whyelume@gmail.com as soon as possible. Once production has started, a cancellation request may no longer qualify for a full refund.

EXCHANGES

The fastest way to get the item you want is to return the item you have, and once the return is accepted, place a separate order for the new item.

EUROPEAN UNION 14 DAY COOLING OFF PERIOD

Notwithstanding the above, if your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition in which you received it, unworn and unused, with tags and in its original packaging. You will also need a receipt or proof of purchase.

REFUNDS

We will notify you once we have received and inspected your return, and let you know whether the refund was approved.

If approved, your refund will be issued to the original payment method used for the purchase, in the original purchase currency, within 10 business days. Please note that it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return and you have not received your refund, contact us at whyelume@gmail.com.

CONTACT

For any question about returns or refunds, contact us at whyelume@gmail.com.