Frequently asked questions.

Yes. WHYELUME products are made to order. This means your item enters production after your order is placed.

Please allow 3 to 7 business days for production before your order ships. Business days do not include weekends or holidays.

Estimated delivery times after production are:

United States: 6 to 12 business days
International: 10 to 21 business days

These are estimates. Carrier delays, holidays, severe weather, customs processing, and periods of high demand may affect delivery times.

Standard shipping is $12. Orders of $75 or more ship free.

Your rate is confirmed at checkout based on your delivery location.

Once your order ships, you will receive a shipping confirmation email containing your tracking number and a link to follow your package.

Enter your order number on our order tracking page to see your delivery status.

You can also check your shipping confirmation email and select the tracking link, or enter your tracking number on the carrier's website.

Please allow up to 7 business days for production. If you have not received a shipping confirmation email after that, check your spam or junk folder first.

If the email is not there, contact us at whyelume@gmail.com.

Tracking may take time to update after the carrier receives your package. Carrier delays can also occur because of weather, holidays, customs, or other unexpected circumstances.

For packages confirmed lost in transit, please submit your claim within 7 days after the estimated delivery date so we can investigate quickly.

Contact whyelume@gmail.com and we will work with the shipping carrier to reach a resolution.

Contact us immediately at whyelume@gmail.com if you notice an incorrect shipping address.

Because products are made to order, we cannot guarantee that an address can be changed after production begins. Once an order has entered production or shipped, it may not be possible to redirect it.

Please note that delays caused by an incorrect address or phone number are not eligible for a refund.

Orders can be canceled and fully refunded only while they are still in review, before production begins.

Contact whyelume@gmail.com as soon as possible. Once production has started, a cancellation request may no longer qualify for a full refund.

You may request a return or refund within 30 days after your order is delivered.

For misprinted, damaged, or defective items, or for lost packages, please submit your claim within 7 days of delivery so we can investigate and resolve it quickly.

Requesting a return does not automatically mean it has been approved. The item must meet the return requirements below.

Unless the item is defective or incorrectly produced, returned items must be:

1. Unused
2. Unworn
3. Unwashed
4. In original condition

We cannot accept items that have been worn, stained, damaged through misuse, or altered after delivery.

Contact whyelume@gmail.com within 30 days of receiving your order.

Include your name, order number, the item you want to return, and the reason for your request. Please include clear photographs if the item is damaged, defective, or incorrect.

We aim to review and process requests within 7 business days.

Do not mail your item back before receiving approval and return instructions. Returns sent without prior approval will not be accepted.

Do not send your return until WHYELUME approves your request. Once approved, we will provide the correct return address along with instructions explaining how and where to send the item.

Customers are responsible for return shipping costs. We are unable to offer freight-to-collect return services.

If your item arrived damaged, defective, or incorrect, contact us before returning anything and we will make it right.

If your refund request is approved, the refund is issued to the original payment method used for the purchase, in the original purchase currency.

Processing times may vary depending on your payment provider.

Inspect your order as soon as it arrives. If your item is damaged, defective, or different from what you ordered, contact whyelume@gmail.com within 7 days of delivery.

Include your order number and clear photographs showing the item, packaging, and problem. We will review the issue and work to make it right.

The following are not eligible for return or refund unless there is a manufacturing defect or fulfillment error:

1. Tights, underwear, pajamas, swimsuits, socks, and masks, for hygiene reasons
2. Items deliberately damaged after delivery
3. Items returned beyond the 30 day return window
4. Items produced correctly as ordered but later deemed unwanted
5. Orders delayed because of incorrect shipping information, including an incorrect address or phone number
6. Customer requested design or order modifications

No. Items that have been worn, washed, used, altered, stained, or damaged after delivery do not qualify for a standard return.

Every product includes its own size chart in the product images. Measure yourself and compare your measurements with the chart for that specific item before ordering.

All measurements are approximate, and sizing may differ slightly between products. Always check the individual product's size chart before making your selection.

Review the product's fit description and measurements. Choose the larger size if you prefer a more relaxed fit. Choose the smaller size if the product has stretch and you prefer a closer fit.

For help before ordering, contact whyelume@gmail.com.

You can use the contact form or email whyelume@gmail.com.

Please include your name, order number when applicable, and a detailed description of your question or concern.