Return and Refund Policy

RETURN AND REFUND POLICY

We want you to love your WHYELUME purchase. If something is not right, we are here to help.

Returns

We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in their original condition with all tags attached. Final sale items are not eligible for return.

How to Initiate a Return

  1. Email us at whyelume@gmail.com with your order number and reason for return.
  2. We will respond within 2 business days with return instructions.
  3. Ship the item back using a trackable shipping method. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Refunds

Once we receive and inspect your return, we will notify you by email. Approved refunds will be processed to your original payment method within 5–10 business days.

Exchanges

We currently do not offer direct exchanges. If you need a different size or item, please return your original order and place a new order.

Defective or Incorrect Items

If you received a defective or incorrect item, please contact us immediately at whyelume@gmail.com with your order number and a photo of the item. We will make it right at no additional cost to you.